1. Which parts of Singapore do you charge delivery for?
For your ordered flowers, we offer free delivery on the same day to nearly all parts of Singapore, with no minimum purchase required. This includes residential and commercial addresses, as well as hospitals and funeral homes. For Sentosa, Tuas, and Changi Airport, an affordable flower delivery cost of $10 will be applied.
2. Do you have a refund policy?
If for any reason you're not satisfied with your bouquet, please contact us within 24 hours of delivery and we'll do everything we can to make it right. Refunds are subject to our discretion. For refunds due to order cancellations, there is a 50% cancellation fee of the total purchase price for cancellations made more than 48 hours before the delivery date. Otherwise, the full purchase amount is forfeited.
3. How long can fresh flowers last?
The lifespan of fresh flowers can vary depending on the type of flower and the conditions they are kept in. Generally, most cut flowers can last anywhere from 5-14 days with proper care. We recommend changing the water in the vase every 2-3 days, trimming the stems at an angle, and keeping them away from direct sunlight and heat.
4. How do I find a good florist?
Look for florists that have positive reviews and a portfolio of their work. Additionally, it's important to see for yourself that the florist listens to your needs and preferences and can work within your budget. At Well Live Florist, we take pride in our exceptional customer service and attention to detail, ensuring that each bouquet is carefully crafted with love and creativity.
5. How many day in advance do I need to place my order for same-day flower delivery?
We offer same day delivery however orders will have to be placed before 3.30pm and kindly allow at least 3 hours for the order to be prepare before delivery slot.
6. How much is the delivery fee?
We offer FREE island wide delivery for Standard Delivery times slot.
For specific timing will have additional $15 surcharge, and $25 charges for flower stand. Specific timing minimum 1hour time frame (example: 2pm to 3pm). No specific timing or express delivery allow on occasion period.
7. What are the delivery times slot?
Our delivery start 9am to 10pm everyday, include Sunday and public holiday. We have 3 standard delivery times slot for you to choose.
Morning : 9am to 1pm
Afternoon : 1pm to 6pm
Evening : 5pm to 10pm
Simply indicate your preferable times slot at cart page when order.
For occasion period e.g. Valentines Day and Mothers Day delivery times slot will be change to 2 times slot only.
Morning : 9am to 5pm
Evening : 5pm to 10pm
8. Can I modify or make changes to my same-day delivery order?
Once a same-day delivery order is placed with Well Live Florist, modifications or changes may not be possible due to the immediate processing and delivery timeframe. It is recommended to review and confirm the order details carefully before placing it.
9. Is there an additional charge for same-day delivery?
Well Live Florist offers free same-day delivery within Singapore, so there is no additional charge for this service.
