Skip to content

FAQs

What are the delivery times slot?
Our delivery start 9am to 10pm everyday, include Sunday and public holiday. We have 3 standard delivery times slot for you to choose.
Morning : 9am to 1pm
Afternoon : 1pm to 6pm
Evening : 5pm to 10pm
Simply indicate your preferable times slot at cart page when order.

How much is the delivery fee?
We offer FREE island wide delivery for Standard Delivery times slot.
For specific timing will have additional $15 surcharge, and specific timing minimum 1hour time frame (example: 2pm to 3pm).

What are the payment method accepted?
We accept credit card / debit card payment, including bank transfer or PayNow. 
For bank transfer or PayNow payment please email us at wellliveflorist@gmail.com or WhatsApp 91055602 for more information.

How many day in advance do I need to place my order?
We offer same day delivery however orders will have to be placed before 3.30pm and kindly allow at least 3 hours for the order to be prepare before delivery slot.

Are there any penalties for cancelling orders?

Cancellations need to be made as soon as possible. If they are made more than 48 hours before the requested delivery date, there is a 50% cancellation fee of the total purchase price.

Are there any penalties for cancelling my order scheduled for tomorrow?

If the cancellation is made less than 48 hours before the requested delivery date, the full purchase amount will will forfeited.

Can I cancel my cake order?

No. There is strict no cancellation or refund policy for all cakes after the order has been confirmed. In the event that a cancellation is needed, the order will still be chargeable at the full price.